Patients choose our offices for our advanced technology, modern environment, same-day treatment options, personalized care, and comfortable patient experience. Our teams focus on making dental visits efficient, informative, and stress-free for every patient.
Frequently Asked Questions
We believe patients should feel informed and confident about their dental care, which is why we’re committed to transparency, communication, and patient education. Below are answers to some of the questions we hear most often about our offices, services, insurance, and treatment options. If you still have questions, our team is always happy to help.
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Why do patients choose Basin Dental?
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Does your office have more than one location?
Yes. We proudly serve patients at two convenient locations in Roy and Syracuse. Both offices provide comprehensive preventative, restorative, and cosmetic dental care in modern, technology-driven environments, making it easy for patients and families throughout the area to access high-quality dental treatment close to home.
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What technology does your dental practice use?
Our offices uses modern dental technology such as CEREC same-day crown systems, cone beam 3D imaging, digital X-rays, intraoral cameras, intraoral scanners, and guided implant technology to improve comfort, precision, and efficiency during treatment.
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What types of family dentistry services do you provide?
We offer comprehensive preventative, restorative, cosmetic, and family dental care for patients of all ages, including exams, cleanings, fillings, same-day crowns, dental implants, root canals, veneers, TMJ treatment, sleep apnea treatment, and emergency dentistry.
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Which location should I visit for specialty dental treatment?
Both offices provide comprehensive dental care for children and adults. Our Roy location offers more advanced specialty services (such as dental implants, implant dentures, oral surgery, and full-mouth rehabilitation), while our Syracuse location focuses on general preventative, restorative, cosmetic dentistry.
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Do you offer dental implants?
Yes. Our Roy location offers advanced dental implant treatment, including single implants, implant-retained dentures, and full-mouth implant rehabilitation. We use cone beam 3D imaging to improve surgical precision and long-term results.
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Can you help patients with dental anxiety?
Absolutely. We offer sedation dentistry options to help patients feel more relaxed and comfortable during treatment. Our offices also feature patient amenities designed to create a calm, stress-free experience.
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What hours is your office open?
Roy Office Hours:
Monday: 8:00 a.m.–5:00 p.m.
Tuesday: 8:00 a.m.–5:00 p.m.
Wednesday: 8:00 a.m.–5:00 p.m.
Thursday: 8:00 a.m.–5:00 p.m.
Friday: Closed
Saturday: Closed
Sunday: ClosedSyracuse Office Hours:
Monday: 8:00 a.m.–5:00 p.m.
Tuesday: 8:00 a.m.–5:00 p.m.
Wednesday: 8:00 a.m.–5:00 p.m.
Thursday: 8:00 a.m.–3:00 p.m.
Friday: Closed
Saturday: Closed
Sunday: Closed -
Does your dental office treat children?
Yes. We offer pediatric dental services to maintain the oral health of the youngest members of our community and work with parents and guardians to help children develop good oral hygiene at home.
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Do you accept insurance?
Yes! We are proud to be in-network with 25+ dental insurance providers. We also accept Medicare.
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Is your office accessible for patients with disabilities?
Yes! Both offices have wheelchair-accessible entrances, parking lots, and restroom. All of our doctors, hygienists, assistants, and staff members have been trained to work with adults and children with disabilities.
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How early should I arrive at my appointment?
Please arrive to your appointment 10-15 minutes early so we can check you in and, if applicable, review your insurance or membership plan information.